Frequently Asked Questions (FAQs)
What is the right bulb size for my car?
You can use our vehicle search tool to help you find the products that fit your vehicle. When you checkout, we ask you to enter the year, make and model of vehicle for us to double check that you have the right products for your vehicle.
My vehicle has separate high beams and low beams, do I need a separate kit for both?
Yes and no. If you only want to convert your low beams to LED, then you only need one kit. If you would like both beams to be converted to LED, then you will need two separate kits. In addition, vehicles with separate beams usually have a different bulb size for the high beam. With our vehicle search tool, you will get the right sizes needed for your high and low beam. Some vehicles need only one kit to convert both high and low beam. Feel free to call us if you have any questions (888) 943-4533. You can also send us an email to email@example.com or just shoot us a message using our chat feature at the bottom right hand corner of this page.
How do I know if I need CANbus decoders or a resistor kit?
When using our vehicle search tool, we make sure to list the right products with the required CANbus decoders and or resistor kit (when needed). Let's say you are interested in our Helios series, all you have to do is add the product to your cart. When you checkout, don't forget to enter your vehicle information in the box and we will make sure you get the right product with all the accessories needed. If you are not sure or have a question, don't hesitate to call us at (888) 943-4533. You can also send us an email to firstname.lastname@example.org or just shoot us a message using our chat feature at the bottom right hand corner of this page.
How safe is it to order online?
We only use the safest payment processing services on the web. If you have any security questions or concerns, please check out our payment processors security measures (PayPal.com or Shopify Payments).
Can I place my order by phone?
Yes, you can place an order by phone. Please call us at (888) 943-4533 and have your order and payment information ready or if you have any questions before ordering.
Entering discount/gift card code.
On the last page before your click « Continue to Shipping Information », there will be a box where you can enter your discount code or gift card code. Once you have entered either of these codes, click "Apply". Your total amount will be updated to reflect the discount. Now press « Continue to Shipping Information ». Please contact us at (888) 943-4533 if any problems arise. You can also send us an email to email@example.com or just shoot us a message using our chat feature at the bottom right hand corner of this page. Discount codes are not combinable.
What are my payment options?
We accept PayPal, Visa, MasterCard, and American Express.
When is my order shipped?
We ship within 24-48 hours of the order being placed.
How long will it take to get my order?
Please allow 2-7 business days for delivery. Orders can ship from either the USA or Canada. This depends on the delivery location as well as stock availability. We make sure that delivery is as fast as possible.
What shipping carriers do you use?
We use Canada Post, USPS and UPS.
How can I track my order?
We send tracking information to the e-mail address & phone number associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business days, please contact us at (888) 943-4533. You can also send us an email to firstname.lastname@example.org or just shoot us a message using our chat feature at the bottom right hand corner of this page.