FREQUENTLY ASKED QUESTIONS (FAQs)

Important notice - June 1, 2021

Due to supply issues, we are no longer able to offer our CLD products in the United States market for an undetermined period of time. Our teams are working very hard to resolve the situation. Our support service remains accessible and we will honor our customer service, guarantees and returns. Please feel free to contact us as needed.

We will keep you posted on developments of this situation and when CLD products will be back available on sale for the United States market.

Ordering

What is the right bulb size for my car?
You can use our vehicle search tool to help you find the products that fit your vehicle. When you checkout, we ask you to enter the year, make and model of vehicle for us to double check that you have the right products for your vehicle.

My vehicle has separate high beams and low beams, do I need a separate kit for both?
Yes and no. If you only want to convert your low beams to LED, then you only need one kit. If you would like both beams to be converted to LED, then you will need two separate kits. In addition, vehicles with separate beams usually have a different bulb size for the high beam. With our vehicle search tool, you will get the right sizes needed for your high and low beam. Some vehicles need only one kit to convert both high and low beam. Feel free to call us if you have any questions (888) 943-4533. You can also send us an email to info@carlightingdistrict.com or just shoot us a message using our chat feature at the bottom right hand corner of this page.

How do I know if I need CANbus decoders or a resistor kit?
When using our vehicle search tool, we make sure to list the right products with the required CANbus decoders and or resistor kit (when needed). Let's say you are interested in our Helios series, all you have to do is add the product to your cart. When you checkout, don't forget to enter your vehicle information in the box and we will make sure you get the right product with all the accessories needed. If you are not sure or have a question, don't hesitate to call us at (888) 943-4533. You can also send us an email to info@carlightingdistrict.com or just shoot us a message using our chat feature at the bottom right hand corner of this page.

Can I place my order by phone?
Yes, you can place an order by phone. Please call us at (888) 943-4533 and have your order and payment information ready or if you have any questions before ordering.

Entering discount/gift card code.
On the last page before your click « Continue to Shipping Information », there will be a box where you can enter your discount code or gift card code. Once you have entered either of these codes, click "Apply". Your total amount will be updated to reflect the discount. Now press « Continue to Shipping Information ». Please contact us at (888) 943-4533 if any problems arise. You can also send us an email to info@carlightingdistrict.com or just shoot us a message using our chat feature at the bottom right hand corner of this page. Discount codes are not combinable.

Installation

How do I install my LED conversion kit?
Click here for a complete installation tutorial

Payment

When is my order shipped?
We ship within 24-48 hours of the order being placed. 

How long will it take to get my order?
Please allow 2-7 business days for delivery. Orders can ship from either the USA or Canada. This depends on the delivery location as well as stock availability. We make sure that delivery is as fast as possible.  

What shipping carriers do you use?
We use Canada Post, USPS and UPS.  

How can I track my order?
We send tracking information to the e-mail address & phone number associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business days, please contact us at (888) 943-4533. You can also send us an email to info@carlightingdistrict.com or just shoot us a message using our chat feature at the bottom right hand corner of this page.

Returns and exchange

What do I do if I need to return my order?
Read our full return and exchange policy.

Disclaimer

Unless otherwise stated, all LED bulbs (low beam, high beam and high/low beam bulbs) sold by Car Lighting District are sold with the sole intention for installation in vehicle applications permitted by law.

These products may not comply with certain Federal, State, Provincial and/or local laws, ordinances, regulations or emissions. The purchaser agrees to take full responsibility of the use of these products on their vehicle which may or may not conform to all applicable laws and regulations for on road or highway use. The purchaser absolves Car Lighting District from all responsibility in ensuring that his or her vehicle is compliant with all Federal, State, Provincial and/or local laws, ordinances, regulations or emissions.